Return & Refund
Returns, and Exchanges
We are not happy, if you are not happy. www.shopmozo.com is committed to providing utmost satisfaction to all customers for superior quality products, best shopping experience and keen customer support.
In spite of all our efforts, if you are dissatisfied with the product received, please mail to [email protected] or call on 7011197368 (Monday to Saturday, 10:00 AM to 7 PM to our Customer Care Team.
Our team will return to you as soon as possible.
Best Practice
We do not accept face masks, innerwear, underwear, returns to maintain hygiene for all our customers.
Return criteria
If it meets the following criteria then you can return the outerwear
Products must be purchased only from www.shopmozo.com and not online or offline, from any other retailer.
Return request must be raised within 7 days from delivery date.
Product (s) must be unused (other than fit test) and uncut.
There should be no stains, marks, stitches or holes in the product (s) due to the consumer
1, all, the original packaging must be intact and shipped with the product
2, the original invoice must be returned with the product
3, Product (s) should reach us in marketable condition.
4, Please note that if the right product is delivered then we will not accept returns on 5, promotional items / free of consumer. If we ship the wrong product or wrong size, we will accept your return.
6 We do not accept the return of any product (s) that has not been purchased from www.shopmozo.com We will not take responsibility for any such product (s) sent to us.
How To Return Your Product…
- The outer packaging was damaged
At the time of delivery, if you note that the outer packing of the shipment is damaged or tampered with, please do not accept the package. Instead, add your comment to the courier delivery sheet citing your order details and immediately file a complaint with us. We will resolve your issue with the courier partner concerned.
Once our courier partner updates that your parcel has been accepted for return and it has been updated on their website, we will begin your refund process.
In case of prepaid order (credit card, net banking, debit card, gift card, wallet), we will refund the money for your mode of payment. In case of cash-on-delivery (COD) orders, we will refund you in your account.
- The product was damaged, there was a manufacturing defect or the wrong product was delivered
In the unlikely event that you do not receive your product in a good condition, damaged or defective, it is not the product you ordered or of a different size that you can return your product to.
Before receiving confirmation from our team, do not return any product. If a product is returned without confirmation, we do not guarantee any credit or refund.
Once our quality check team has received the returned goods, our team will examine the returned products for all defects / variations based on your claim. We will initiate your refund upon confirmation from our quality check team that your return meets all of the above mentioned conditions. If your return has been accepted or rejected we will send you an email and SMS.
On checking the product / invoice / order receipt that the customer has caused error / defect / damage / delay, you will not be entitled for a refund. In such case, the same product returned by you will be sent back to you.
